Frequently Asked Questions

Everything you need to know about your orders and contributions

What payment methods do you accept?

We accept all major credit and debit cards, PayNow, and bank transfers to ensure a seamless checkout experience for our customers.

How long does shipping take within Singapore?

Standard delivery typically takes 3 to 5 business days. You will receive a tracking number via email once your order has been dispatched.

Can I track my order status?

Yes, once your order is shipped, a tracking link will be sent to your registered email address so you can monitor its progress in real-time.

What is your return and exchange policy?

We offer a 7-day return policy for defective or incorrect items. Please ensure the products are in their original packaging and contact our support team to initiate the process.

Are your products ethically sourced?

Quality and integrity are our priorities. We work closely with trusted suppliers to ensure all products meet our high standards of quality and ethical production.

How can I contact customer support?

You can reach our dedicated support team via the contact form on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.